Data Protection and Your Privacy

Dear users,

The new General Data Protection Regulation (GDPR) came into force on 25 May 2018 and aims at giving back control to the EU residents over their personal data – it gives us, as a language Institute, the opportunity to strengthen our relationship with you through more transparency in the treatment and use of your personal data.
For you to navigate confidently on our website, please check our Privacy Statement describing in full details what data is processed by Stralang, how and why.

Stralang Institute has updated its Privacy statement to ensure that you understand the type of data we collect, how we collect it, with whom we share it and how we use it.

Our new policy provides helpful information about how you can express your preferences, from what and how much you share with us to when and how you hear from us.

Stralang Institute has made these updates as new data protection regulations came into effect in the European Union, and we are confident they will make it easier to understand the choices available to you.

This Privacy Statement describes the privacy practices of Stralang Institute for data that we collect:

  • through our website operated by us from which you are accessing this Privacy Statement,

  • through our social media pages that we control from which you are accessing this Privacy Statement,

  • through HTML-formatted email messages that we send you that link to this Privacy Statement and through your communications with us,

  • when you visit us for a language learning course or when you book a course with us through other parties online or otherwise,

  • through third parties such as educational institutions, language travel agencies and tour operators.

Collectively, we refer to the websites, the apps and our social media pages, as the “Online Services” and, together with other channels, the “Services.” By using the Services, you agree to the terms and conditions of this Privacy Statement.

“Personal data” are data that identify you as an individual or relate to an identifiable individual.

Throughout communication regarding your courses and guest journey, we collect personal data in accordance with law, such as:

  • name,

  • gender,

  • postal address,

  • telephone number,

  • email address,

  • language preference,

  • date and place of birth,

  • nationality, passport, visa or other government-issued identification data,

  • occupation,

  • home country,

  • travel itinerary, tour group or activity data.

In more limited circumstances, we collect personal data in a variety of ways:

  • Online Services. We collect personal data when you make a reservation, purchase goods and services from our website or communicate with us, or otherwise connect with us or post to social media pages or sign up for a newsletter or participate in a survey, contest or promotional offer.

  • Customer Care. We collect personal data when you make a reservation over the phone, communicate with us by email, fax or via online chat services or contact customer service.

  • Authorized Partners. We collect personal data from companies when we enter into an agreement to work together and for these third parties to represent Stralang Institute.

  • Educational and Business Partners. We collect personal data from companies and universities with whom we are in partnership to provide you with courses and services. Examples of educational and business partners include travel and tour partners, educational institutions, accommodation facilities. Educational and business partners are independent from Stralang Institute.

  • Other Sources. We may collect personal data from other sources, such as other third parties.

Use of personal data and other data:

We use personal data and other data to provide you with language courses and accommodation services, to develop new offers and to protect Stralang Institute and our students as detailed below. In some instances, we will request that you provide personal data or other data directly to us. If you do not provide the data that we request, or prohibit us from collecting such data, we may not be able to provide the service you requested.

We will use personal data and other data to manage our contractual relationship with you, because we have a legitimate interest to do so and/or to comply with a legal obligation including the following:

  • Provide the Services you request. We use personal data and other data to provide Services you request, including:

    • To facilitate reservations, payment, send administrative information, confirmations emails or pre-arrival messages, to assist you with your choice of courses, your accommodation and journey with Stralang Institute and to provide you with other information about the area and the accommodation you have requested.

    • To complete your reservation and stay, for example, to process your payment, ensure that your class and accommodation choice is available and to provide related customer service.

    • To support our electronic receipt program. When you provide an email address to make a reservation, we use that email address to send you a copy of your bill. If you make a reservation for another person using your email address, that person’s bill will be emailed to you, as well. You can opt out of receiving your bill via email and instead receive a paper copy by contacting us at [email protected].

  • Personalise the services according to your personal preferences. We use Personal data and Other data to personalize the service we offer and improve your experience, including when you contact our school, visit our school, or use our accommodation service or use the online services, to:

    • customise your experience according to your personal preferences,

    • present offers tailored to your personal preferences.

  • Communicate with you about goods and services according to your personal preferences. We use personal data and other data to:
     
    • Send you marketing communications and promotional offers, as well as periodic newsletters, customer satisfaction, market research or quality assurance surveys.

    • Competitions, activities, events and promotions. We use personal data and other data to allow you to participate in competitions, contests and other promotions and to administer these activities. Some of these activities have additional rules and may contain additional information about how we use and disclose your personal data. We suggest that you read any such rules carefully.
       

Disclosure of personal data and other data:

Our goal is to provide you with the highest level of language training, hospitality, and service, and to do so, we share personal data and other data with the following:

  • Stralang Institute. We disclose personal data and other data to our staff within Stralang Institute for the purpose described in this Privacy Statement, such as providing and personalising the service we offer, customising your language course, communicating with you and to accomplish our business purpose. Stralang Institute is the party responsible for the management of the jointly-used personal data. We share your personal data and other data used for making a reservation with the applicable accommodation or transport service that you have requested to fulfill and complete your reservation.

  • Strategic Business Partners. We disclose personal data and other data with select strategic business partners who provide goods, services and offers that enhance your experience with Stralang Institute. For example, this sharing also enables us to provide you with a single source for purchasing packages that include language courses booking and travel-related services, such as transport, airport pickups, car hire and accommodation packages.

  • Service Providers. We disclose personal data and other data to third-party service providers for the purpose described in this Privacy Statement. Examples of service providers include companies that provide website hosting, data analysis, payment processing, order fulfilment, information technology and related infrastructure provision, customer service, email delivery, marketing, auditing, and other services.

 

To refuse disclosure of personal and other data:

To ask us not to archive your personal and other data related to your reservation, contact us at [email protected].

Official website – European Commission

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Stralang offers complete training and courses in Strasbourg. The city, located in the heart of Europe, is the ideal setting to learn a new language. Our experienced teachers use proven methods to teach French as a Foreign Language (FFL) regardless of your level and your age. Our Institute is located in the heart of the University campus with its 50,000 students of all nationalities. With Stralang, live the French experience and broaden your horizon: France will become your home and French your passion.