Tijana, Serbia Stralang İnstitute
Privacy and data protection
The new General Data Protection Regulation (GDPR) came into effect on 25 May 2018 and aims at giving back to EU residents control over their personal data – it gives us, as a language institute, the opportunity to strengthen our relationship with you through more transparency in the treatment and use of your personal data.
This privacy statement will describe what data is processed by Stralang, as well as how and why in plain words, so that you can navigate confidently on our website. Stralang Institute has updated its Privacy statement to ensure that you understand the type of data we collect, how we collect it, with whom we share it and how we use it.
Our new policy provides helpful information on how you can express your preferences, what and how much you share with us and the subject and frequency of our exchanges.
Stralang Institute has made these updates as new data protection regulations came into effect in the European Union, and we are confident they will make it easier for you to understand the choices you can make.
This privacy statement describes Stralang's privacy practices regarding the data that we collect:
through this website, operated by us and from which you are accessing this privacy statement,
through our social media pages, that we control from which you are accessing this privacy statement,
through our HTML-formatted emails containing the link to this privacy statement and through your communications with us,
when you visit us for a language-learning course or book one with us through other parties online or otherwise,
through third parties such as educational institutions, language travel agencies and tour operators.
Collectively, we refer to websites, apps and social media pages, as “Online Services” and, together with other channels, “Services.” By using them, you agree to the terms and conditions of this privacy statement.
“Personal data” is data that identifies you as an individual or relates to an identifiable individual.
Throughout communication regarding your courses and stay, we collect personal data in accordance with the law, such as:
date and place of birth,
nationality, passport, visa or any other official identity document,
travel itinerary, tour group or activity data.
In other circumstances, we collect personal data in a variety of ways:
Online services. We collect personal data when you make a reservation, purchase goods and services from our website, communicate, or otherwise connect with us, when you post to social media pages, sign up for a newsletter or participate in a survey, contest or promotional offer.
Customer service. We collect personal data when you make a reservation over the phone, communicate with us by email, fax or via online chat services or contact customer service.
Official partners. We collect personal data from companies when we enter into partnership with them and for third parties representing Stralang Institute.
Educational and business partners. We collect personal data from companies and universities with whom we are in partnership to provide you with courses and services. Examples of educational and business partners include travel and tour partners, educational institutions, accommodation facilities. Educational and business partners are independent from Stralang Institute.
Other sources. We may collect personal data from other sources, such as third parties.
How personal data and other data is used:
We use personal and other data to provide you with language courses and accommodation services, to develop new offers and protect Stralang Institute and its students as detailed below. In some instances, we will request that you provide personal data or other data directly to us. If you do not provide it, or forbid that we collect it, we may not be able to provide the service you requested.
We will use personal and other data to manage our contractual relationship with you, because we have a legitimate interest to do so and/or to comply with a legal obligation including the following:
Provide the services you request. We use personal and other data to provide the services you request, including:
To facilitate reservations and payment, send administrative information, confirmation emails or pre-arrival messages, to assist you with your choice of courses, your accommodation and stay with Stralang Institute and to provide you with other information about the region and the accommodation you have requested.
To complete your reservation and stay, for example, when processing the payment, to ensure that your class and accommodation choice is available and to provide related customer service.
To support our electronic invoice program. When you provide an email address to make a reservation, we use that email address to send you a copy of your bill. If you make a reservation for another person using your email address, that person’s bill will be emailed to you, as well. You can opt out of receiving your bill via email and instead receive a paper copy by contacting us at [email protected].
We use Personal data and other data to personalise the service we offer and improve your experience, including when you contact or visit our school, visit our school, or use our accommodation service or online services, to:
customise your experience according to your personal preferences,
present adapted offers tailored to your personal preferences.
- Communicate with you about goods and services according to your personal preferences. We use personal data and other data to:
Send you marketing communications and promotional offers, as well as periodic newsletters, customer satisfaction survey, marketing researches or quality assurance surveys.
Manage competitions, activities, events and promotions. We use personal data and other data to allow you to participate in competitions, contests and other promotions and to administer these activities. Some of these activities have additional rules regarding the way we use and disclose your personal data. We suggest that you read them carefully.
Disclosure of personal and other data:
Our goal is to provide you with the highest level of language training, hospitality and service, and to do so, we share your with the following:
Stralang Institute. We disclose your data to Stralang Institute's staff for the purposes described in this privacy statement, such as providing service and personalising them, customising your language course, communicating with you and to accomplishing our business objectives. Stralang Institute is the party responsible for the management of the jointly-used personal data. We share it for reservation, accomadation and transportation purposes.
Strategic business partners. We share your data with select strategic business partners who provide goods, services and offers that enhance your experience with Stralang Institute. For example, this sharing allows us to provide you with a single source for purchasing packages that include language courses booking and travel-related services, such as transport, airport pickups, car location and accommodation.
Service Providers. We disclose your data to third-party service providers for the purposes described in this privacy statement. Examples of service providers include companies that provide website hosting, data analysis, payment and order processing, information technology and related infrastructure provision, customer service, email delivery, marketing, auditing, and other services.
To refuse the archiving and diclosure of your personal and other data regarding registration, contact us at [email protected].